We operate 24 hrs a day 7 days a week so do not hesitate to contact us and ask us a question! Be sure to check out our FAQ page for common questions. Please allow 24 to 48 hrs for an email response from us. Thank you

 

Office  407-380-5931

 

 

 

Office Hours

Email

Phone Number

Spanish speaking staff

members also ready to serve you.

 

 

 

Transportation?

Please let us know when booking your tour dates if you will need help with transportation. We do not provide transportation but we can help you find the options that will work best for you. Prices will vary starting at $15

Is FastPass service complimentary?

Yes! Fast Pass service is included with your ticket. A limit of 3 Fast Passes is in effect for every ticket. Rules for Fast Passes vary in different parks. 

 

Do I make FastPass selections for attractions when I book my vacation?

No. We will make the FastPass selections for attractions and entertainment as soon as you have purchased tickets and set up your My Disney Experience account.

What are the most important parks to have a guide in?

Magic Kingdom is the most important followed closely by Hollywood Studios, Universal and Islands of adventure, EPCOT, Animal Kingdom and Sea World.

 

What is Memory Maker?

Memory Maker is a new way to enjoy unlimited digital Disney PhotoPass photos captured at Walt Disney World Resort including select attraction and dining locations. The photos are conveniently connected to your online Disney account with a touch of your MagicBand or card.

What is a Magic Band?

Tap into the magic with your MagicBand on your wrist. This colorful wristband is actually an all-in-one device that connects you to all the vacation choices you made with My Disney Experience.Use it to enter the parks, unlock your Disney Resort hotel room and buy food and merchandise.

What is My Disney Experience?

My Disney Experience is the area of disneyworld.com where registered guests are able to View and update profiles, view their reservations and vacation packages, ciew and plan daily itineraries, see Disney PhotoPass photos taken during visits to Walt Disney World Resort, Add or remove people from Family & Friends lists.  If you have't already created a Disney account, you will need to create one to access My Disney experience. Creating an account is fast & easy!

Who do I call for Walt Disney World Resort hotel or package reservation?

Please call (407) 939-4357

Do any hotels at Walt Disney World Resort offer discounts for the United States military?

Yes. Located near Magic Kingdom park, Shades of Green is an Armed Forces Recreation Center featuring 586 oversized Guest rooms. Shades of Green offers a variety of deals and special packages for all the Orlando area theme parks to members of the United States military and their families. You can contact Shades of Green at (407) 824-3400

Should I stay on the monorail route?

While it is very convenient it is not necessary. All of the resorts and hotels in the area offer several different options for transportation to the parks.

The Resort Monorail only makes the following stops:

1. Magic Kingdom park

2. Disney’s Contemporary Resort

3. Disney’s Grand Floridian Resort & Spa

4. Disney's Polynesian Village Resort

5. Transportation and Ticket Center (TTC)

 

The Epcot Monorail and the Express Monorail originate at the TTC and offer express round-trip service to Epcot and Magic Kingdom park.

Should I buy theme park tickets in advance?

Yes. In most cases, you are not required to purchase theme park tickets in advance, however, for the extra convenience and flexibility, we do recommend that you purchase tickets in advance.

How can I purchase tickets?

 

Tickets for Disney can be purchased online at https://disneyworld.disney.go.com/tickets, by phone at (407)939-5277 or at any of these locations: Walt Disney World Theme Park entrances,Walt Disney World Resorts and Downtown Disney Guest Relations.

 

Tickets for Universal/Islands of Adventure can be purchased at www.universalorlando.com/Theme-Park-Tickets/General-Admission.aspx as well as at the gate.

 

Tickets for Sea World can be purchased at http://seaworldparks.com/en/seaworld-orlando/book-online/tickets/mostpopularoffers

as well as at the gate.

What is the cost for tickets?

Magic kingdom:

 

The 1-Day Ticket: Magic Kingdom Park is valid for one admission to Magic Kingdom park on a date that is valid for the ticket type (Peak, Regular or Value). This ticket is not valid at Epcot or Disney's Hollywood Studios or Disney's Animal Kingdom park. Prices in parenthesis are for children age 3-9. Children younger than 3 do not need tickets. 

 

1 day from $109 ($103) Value Season, $119 ($113) Regular Season, $129 ($123)  Peak Season

2 days are $209 ($197) 

3 days are $305 ($287)

4 days are $380 ($360)

5 days are $395 ($375)

6 days are $405 ($385)

7 days are $415 ($395)

 

1-Day Value Ticket with Park Hopper Option from $164 ($158) per day

1-Day Regular Ticket with Park Hopper Option from $174 ($168) per day

1-Day Peak Ticket with Park Hopper Option from $184 ($178) per day

Universal Studios (Single Park per day)

1 day from $115 ($110)

2 days is $204.99 ($194.99)

3 days is $224.99 ($214.99)

4 days is $234.99 ($224.99)

 

 

Universal Studios ( Park to Park )

 

1 day from $170 ($165)

2 days is $264.99 ($254.99)

3 days is $284.99 ($274.99)

4 days is $299.99 ($289.99)

Sea World 1 day From $79 advance purchase, $99 on day of.

Do I have to link all of my tickets to My Disney Experience?

No. However, to take full advantage of MyMagic+, we recommend that Guests link all their tickets to their Disney account.

 

What are the advantages of linking a ticket to my Disney account?

Linking a ticket to your Disney account allows us to conveniently access your tickets through your MagicBand or card, so you don’t have to worry about making reservations or fastpass choices. Also if you lose your MagicBand or card and it is linked to your Disney account, you do not also lose your tickets.You can request a replacement MagicBand or card and access your tickets through the new MagicBand or card.

Are reservations available at Walt Disney World Resort restaurants?

Yes. Reservations are available at select Walt Disney World Resort restaurants. We will make your dinning reservations for you  

 

Where can I rent a stroller?

Strollers are available to rent throughout  Walt Disney World theme parks & Downtown Disney 

 

Single Stroller: Daily: $15  Multi-Day (Length of Stay): $13

A $100 USD credit card deposit is required for strollers rented at the Downtown Disney area.

 

Double Stroller: Daily: $31 Multi-Day (Length of Stay): $27

Double-passenger strollers are not available for rent at the Downtown Disney area.

 

In addition to stroller rental locations across Walt Disney World Resort, several private companies in the local area also offer stroller rentals.

Orlando Stroller Rentals: (800) 281-0884

Kingdom Strollers: (407) 271-5301

Magic Strollers: (866) 866-6177

Where can I rent a wheelchair?

 

Wheelchairs are available to rent throughout the entire Walt Disney World Resort.  

Theme Parks Daily: $12 Multi-Day (Length of Stay): $10 per day

 

Downtown Disney Area

Daily: $12 (with $100 refundable deposit)

 

Walt Disney World Resort Hotels

Complimentary (plus $315 refundable deposit), based on limited availablity

 

Electric Conveyance Vehicles can be rented at Walt Disney World Resort.

Theme Parks Daily: $50 (plus $20 refundable deposit)

 

Downtown Disney Area

Daily: $50 (plus $100 refundable deposit)

 

In addition to wheelchair rentals locations throughout Walt Disney World Resort, several private companies in the local area also offer wheelchair rentals, as well as ECVs, strollers and other mobility product length-of-stay rentals.

ScooterBug: (800) 726-8284

CARE Scooter Rentals: (800) 741-2282

Buena Vista Scooter Rentals: (866) 484-4797

Best Price Mobility: (866) 866-3434

Apple Scooter: (800) 701-1971

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